This Committee initiated and investigated 17 fee-dispute cases
involving over $160,000 in disputed fees this year. It works to
resolve active cases through mediation or binding arbitration,
receiving inquiries for fee-dispute assistance each week,
primarily through phone calls to MSBA Headquarters and
hits on the Association’s website from disgruntled clients. If
there is a reasonable basis to believe the complaint has merit,
a fi le is opened and referred to a Committee member who,
appointed as "Client Representative", reviews the complaint,
talks to both sides in the dispute and attempts to mediate
a solution. Over 100 volunteers across the state actively
participate in this program, with administrative assistance
from MSBA’s staff. |
