The Maryland State Bar Association Continuing Legal Education Department present:

Are you Lawyering or Laboring?

7 steps to reduce interruptions & chores and run a highly productive law firm

Presented by Maddy Martin

Live Webinar – February 26, 2019

12:00 p.m. -1:00 p.m.

1.0 CLE credit

Many small-firm and solo attorneys are spread thin, yet hesitate to filter out distractions and hand off time-consuming tasks. Whether you’re missing calls and leads, struggling to follow-up with existing clients and capture late payments, or just looking to run a more efficient and profitable law firm, the right communication systems can help you get more done.

You’ll learn 7 basic and advanced techniques for incorporating call-routing, web chat, and live receptionist services into your operations with minimal investment of time, energy, and money:

1. Intelligently manage calls with complex call paths
2. Automate lead capture & qualification
3. Hand-off new client intake
4. Streamline appointment scheduling & reminders
5. Consistently collect payments
6. Systematize inbound & outbound referrals
7. Integrate your communications into your existing systems: CRM, calendaring software, billing systems, email, SMS/chat apps, and more

If you’ve never used a call-routing system, web chat, and/or live receptionist service, you’ll learn how to get started, with an efficient setup that maximizes impact with minimal time, effort, and cost. If you’re already using one or more of these services, you’ll come away with actionable ways to get more out of them, for greater operational efficiency, marketing results, client satisfaction, and profitability.

Register now and you will receive the link for the webinar by February 19th.