Effective Workplace Investigations
Whether it is responding to an employee complaint, a customer complaint, a government investigation, or some other issue, it seems that companies are devoting more time and resources to conducting investigations. The appropriateness of the company’s response can potentially help the company avoid liability, maintain a customer relationship, and protect its image, among other things. Thus, it is important to develop appropriate procedures for conducting investigations. Topics for this presentation include identifying reasons why investigations may be conducted, developing strategies for structuring investigations – from understanding how investigations are initiated (e.g., intake process, or responding to a lawsuit or public relations matter), to identifying potential investigators (including the role of legal counsel), and forming strategies for fact gathering and evidence preservation – and developing resolutions for the matters being investigated.