This program will discuss how you manage a client from the time they first contact your office through the end of the case. There will be a presentation of various systems and practices your firm should have in place to ensure your client receives regular touches and keeps informed about their case. Finally, there will be some discussion on key questions to discover red flags when retaining a potential client, retaining the client while still managing expectations and leveraging clients for more cases.

Presented by Chelsea Ortega, Santoni, Vocci & Ortega, LLC.